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Client Retention: Helping People Well & Preventing Premature Termination in Psychotherapy

A Masterclass for Therapists, Principal Psychologists, Receptionists & Group Practice owners

  • Do you want to “Help People… Well“?
  • Do you feel frustrated & disappointed when your clients either drop out of therapy despite having more work to do, or attend less regularly than what they need to, to make real, significant long term change?
  • Do you find it hard with clients who come regularly to sessions but don’t follow through and do the work they need to do, what was set for homework, or what they agreed to do in session?
  • Is it frustrating when your clients don’t commit fully to the process and their role in therapy to make the changes necessary, to get well, stay well, prevent relapse and become more fulfilled and satisfied with their life?
  • Do you want more of your clients attending more consistently, for the required duration, and fulfilling their role in therapy (actually doing the work needed)?
  • Do you want to be better at helping your clients remain in therapy for the required duration, and help them understand and commit to their role in therapy so they do the work, get well, stay well & prevent relapse?
  • Do you want to feel the satisfaction & pride that comes with helping your clients make long term meaningful change in their lives, with improved treatment outcomes, as a function of improved client retention and helping your clients do the work required, like the therapists in the Practices below have done?
  • Do you want to learn how to increase your client retention rates, how to improve your treatment outcomes, how to prevent your clients from dropping out of therapy and help your clients achieve superior treatment outcomes with real, meaningful, change they can maintain at follow up?
  • Do you want to learn how much therapy is enough? I.e. How many sessions your different types of clients need to attend, engage in and do the work in between to ensure that each of your clients get the results they & you want for them?
  • Do you want to learn The Psychotherapy Dose-Response Effect + the Implication for you as a therapist with how you should be practising?
  • Do you want to improve your confidence & competence as a therapist?
  • Do you want to learn what the relationship is between the length of time patients spend in therapy & the quality of change the patient experiences & treatment outcomes?
  • Do you want to learn how & why Premature Termination in psychotherapy happens & what the research tells us about how to prevent it?
  • Do you want to learn The 8 key areas of practice as psychologists with your clients you need to be mindful of, focus on & improve if you are to help prevent your clients from terminating prematurely from therapy? Based on all of the research literature & data we have from the 1950s until present?
  • Do you want to learn how to assess quickly which of your clients may drop out prematurely, what to look out for, & how to prevent this/hold them in therapy?

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The upcoming 1 day interactive online Training for Therapists, Psychologists, Practice owners, Practice Managers & Receptionists on Client Retention in 2024 will be the 9th time this Workshop has been delivered. Dates have now been determined for 2024. The workshop will run via Zoom on Wednesday July 31st 2024 from 9am to 5pm.

  • The Early bird rate/fee of $377.00 including GST charged for this workshop will end on Midday May 31st 2024.
  • From Midday on May 31st 2024, the full Fee charged for this workshop will be $477.00 including GST.
  • A 10% discount will be applied to bookings/registrations of 4 or more attendees.
  • To register a group of 4 or more attendees, (to obtain the 10% discount) email simon@stapsychology.com with the names, email addresses, place of work and job role/qualifications of the attendees and an invoice will be emailed to you for payment by direct deposit/bank transfer.

To Register/Purchase your Ticket click here:

AU$342.74 AU$34.27 (tax) Total: AU$377.01

In this 1.5 day interactive workshop as a Clinician learn:

  • How to increase your Client Retention Rates
  • How to improve your Treatment Outcomes
  • How to prevent your clients from dropping out of therapy before they make & sustain real change
  • How to Improve your confidence & competence as a Therapist
  • The Psychotherapy Dose-Response Effect + the Implication for you as a therapist.
  • How much therapy is enough.
  • What the relationship is between the length of time patients spend in therapy & the quality of change the patient experiences & treatment outcomes.
  • How most patients do not receive enough psychotherapy to reach even a moderate level of clinically meaningful change.
  • Why delivering a service in clinical practice that has adequate duration is an important concern.
  • What a meta-analysis using 15 data sets that provided patient outcome as a function of treatment duration found.
  • How different symptoms improve at different rates.
  • How half of the patients receiving psychotherapy receive only a quarter of the length of treatment that the research literature has noted as necessary to observe a 50% response rate
  • Why holding patients in treatment until satisfactory gains are achieved is a challenging & should be a focus of clinical practice
  • What Client Retention Rates Are + The uniquely different ways to measure them
  • Why Client Retention Rates are so important. (i.e. What Poor Client Retention Rates Mean).
  • Why Clients Cease/Terminate Therapy
  • What Excellent Treatment Outcomes are + how they relate to Client Retention & Helping people better
  • Further Benefits of Excellent Treatment Outcomes
  • How to Achieve Excellent Treatment Outcomes
  • How & why Premature Termination in psychotherapy happens & what the research tells us about how to prevent it.
  • The 8 key areas of practice as psychologists with our clients we need to be mindful of, focus on & improve if we are to help prevent clients from terminating prematurely from therapy Based on all of the research literature & data we have from the 1950s until present.
  • How to increase your client retention rates, help them achieve superior treatment outcomes + prevent your clients from terminating prematurely.
  • How to assess quickly which clients may drop out prematurely, what to look out for, & how to prevent this/hold them in therapy.

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As a Group Practice Owner/
Principal Psychologist learn:

  • How to help your clinicians knowing what to do to help prevent clients from dropping out prematurely before it happens.
  • How to help your therapists feel more competent and confident in seeing which clients may drop out prematurely and what to look out for.
  • How to help your clinicians/therapists thanking you for informing them of this up to date research and training them in this evidence based reflective practice based on the research to grow and improve as therapists.
  • Your reception/client Liaison/admin team being involved and feeling an important in positioning and educating clients to achieve greater success in therapy.
  • How helping your clinicians improve their client retention rates and having less of their clients drop out/leave therapy prematurely, leads to:
  • How to train your reception/client liaison/admin team to position and educate clients at intake and during all booking in or cancelling of session contact/communication to help clients commit to consistent sessions, achieve greater success in therapy and reduce clients dropping out
  • The reflective practice tools to continue to help your clinicians focus on and improve their client retention rates
  • How to keep your Clinicians accountable regarding client retention rates
  • How to help your clinicians understand the importance/value of measuring, focusing on and improving their client retention rates and be motivated and passionate about holding clients in therapy long enough to do the work necessary to achieve great outcomes and prevent relapse
  • How to help your clinicians track and measure when clients are dropping out of therapy and reasons why
  • How to measure your team & individual clinician client retention rates
  • Your clinicians feeling: happier, more competent, confident and satisfied in their work and in your practice and proud of themselves, their work and the practice/team they’re in as their client retention rates improve and their client’s.
  • You being able to confidently market and position your practice and clinicians as one of the first practices to be trained/informed and focused on having excellent client retention rates/methods to retain clients for excellent client treatment outcomes
  • Your GP’s/referrers being more satisfied and confident with your service and your clinicians in your service
  • Your GPs/referrers referring more clients to your practice and the clinician who helped their patients
  • Clients in therapy referring more clients to your practice and the clinician who helped them
  • Your practice growing and your practice and individual clinicians professional reputations improving
  • You and your team having to work less hard to get new referrals/clients in the practice because your clinicians need less new referrals/clients
  • Therapists outside your practice wanting to work at your practice when you need a new therapist and are recruiting because they want to work with you and your team to learn this important set of skills and improve.
  • Less energy, money and time spent on recruitment, marketing, making and closing and storing of files, new client intakes, new client initial assessments and trying to understand and formulate new clients issues/patterns/problems, clinicians building new relationships with new clients, getting clients to buy into therapy, taking calls/emails/texts from clients wanting to cancel or change their appointments.
  • More energy, money and time for things you want to focus on.

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To Register/Purchase your Ticket click here:

AU$342.74 AU$34.27 (tax) Total: AU$377.01